Frequently Asked Questions

Why should I buy from Cuchello?
I haven't heard of you guys before

We are super friendly and love dogs so it's more than just business with us. We own a rescued black lab and shih tzu ourselves so all new products are put through our own in-house puppy screening.


Do you offer a money-back guarantee?

Of course. Our customers ARE Cuchello so it's only right. If you are not happy with your purchase, we will give you your money back. Period.


What size dogs do your products fit?

We have products for all sized dog breeds. Please refer to the applicable size and applicable breeds list on each individual product page.


Where do you get your products?

Our products are manufactured in various locations around the world. Here in the US we have locations on the east and west coast as well as Europe and Asia.


How long will it take to get my product?

Products are shipped the same or next day but differ depending on the product. Most products will be at your front door in 2-4 days with the longest being 10-12 days. Please refer to each individual product page for specific shipping timeframes.


Where are your products shipped from?

Our products are shipped from different locations depending on product and your location. The majority of products are shipped from Ridgeland SC, Charlotte NC and Los Angeles CA with a smaller portion being shipped from Latvia and China.


Are your products safe for my dog?

Absolutely, our number one concern is canine health and safety. All our products are made of non-toxic high quality materials to last a lifetime.


How can I contact you prior to purchasing? 

We are always here to help. The best way to contact us during business hours (9am-5pm EST) is via phone or email. Outside of business hours feel free to shoot us an email or use our chat service available on

Phone: (954) 709-1709